Upon the arrival of your package, we encourage you to check and make sure that the dress/tuxedo has been made to your order specifications. Try on your dress/tuxedo as soon as possible without removing the tags, altering, or washing the dress. If you find some issues about your purchase, try to solve your problem refering to the Normal Issues About the Dresses below:
Normal Issues about the Dresses
1.Sizing or Fitting Issues
As all of our dresses are hand-sewn and custom tailored, the finished gown may vary by approximately one (1) inch in either direction of the specified measurements. To ensure that your dress will still fit you perfectly, our tailors have created all our dresses with additional fabric in the seams to allow minor size modifications to be made easily.
It is very important that, you cross check your measurements carefully before placing any order. Size charts are available with detailed information for measuring your size on our website. If you should have any questions regarding size, feel free to Contact us.
If dress is not the size you ordered
Should your dress size differ from the specifications of your order by more than one inch, feel free to choose from the following options:
(1). You are encouraged to find a local tailor to make adjustments. In this case, we will reimburse you for up to 100% of the product price in tailoring costs. If you choose this option, please remember to request a receipt from your tailor as a copy of it must be provided when requesting reimbursement.
(2). You may receive a new dress in correct size free of charge in a short time and still you keep the one you already have as compensation.
(3). You may return the dress to us to receive a full refund. We will also reimburse you for the cost of return shipping.
If dress is the size you ordered but does not fit
If the dress does not fit properly, but was made according to the specifications included in your order, please choose from the following options:
(1). You may go to a local tailor to have the dress resized (at your own expense).
(2). You may use our modification service to resize your dress. Contact us for a quote based on the complexity of the dress and the amount that needs to be altered.
(3). You may order a new dress in the correct size at a discounted price. Contact us for a quote.
Please be aware that if your order specifications differ too greatly from the final sizing request, resizing may not be possible.
2, Color Mismatch
The settings of your computer screen may alter the color of the pictures shown on sears.com.co. Slight color mismatches between the color of your dress and the color shown on screen may not mean that the dress is defective or misshipped. However, if you are confident that you have received the item in a wrong color, please contact Customer Service to see if a return or refund is possible.
3, Lace/Embroidery/Beading Issue
Since the dresses are custom-made by manual work, it's hard to be 100% same as the one shown in the picture in terms of lace/embroidery/beading. But we will use as the same beautiful ones which would be confirmed with you before making the dress and we will show you the photo of the dress for final confirm once it's completed. If you have any problem about this issue, please contact Customer Service.
4, Return/Refund/Exchange for Personal Reason
Under the condition that there's no quality problem or issues mentioned above about the dress you receive, if you want to return the dress because you don't like it or think it's not as your thinking, No return/refund/exchange will be accepted. However, if you already joined the 60-days Return Plan, please follow its rules.
Defective, Damaged or Misshipped Items:
We will refund the full cost of the merchandise and shipping charges or exchange new items, if the return is a result of our error (Miss-shipped, wrong color, etc,), defective/damaged products. In terms of all items, if the consignment does not arrive within Delivery Time after shipped by express, please contact our Customer Service asap. If we cannot prove that the consignment was dispatched to the address that was given for the order or it won' be delivered at the time you requested, we will initiate a full refund including the shipment charges.
Please be aware that:
If you believe your items were damaged during delivery, you must first obtain "Proof of Damage" documentation from your delivery carrier.
If the color of the item received is not what was ordered, you are eligible for a full refund. (This does not apply if the color difference is caused by your display monitor.
It's very important that, you tell us your detailed information of your receving address and check it carefully when you are placing any order.
Please note that We will not assume the responsibility of the delay or the wrong delivery of the item ,which is caused by the unclear/incorrect receving address that is written in your order,So there will be no refunds/returns/exchanges in these cases.
no refunds/returns/exchanges will be issued due to the delay delivery caused by custom issue or logistics company during transportation. Because after we give the parcel to logistic company for shipping, we can't control the delivery sechdule of logistics company and once the parcel delivery is stopped by custom, we also can't control the custom clearance process and the end time.
Any request for order cancellation will be entertained strictly as per the clauses mentioned below
(1). Order cancellation request, within 3 days of your order confirmation will result into a direct/flat deduction of 25% from your ordered item.
(2). However, if you request order cancellation within a week or 7 days of order confirmation, there will be 75% deduction from the ordered item amount.
(3). No requests for order cancellation will be entertained, after 7 days of your order confirmation.
(4). If it is an urgent ordering, you only can got the reimbursement in 12 hours. Only 75% of the fee can be reimbursed in 24 hours and 25% in 3 days. No any reimbursement after 3 days.
How to Return
(1). If your return request is accepted by our Customer Service, they will provide you with a Product Return Form that must be filled in and included with your return. You need to choose whether you would like to receive Store Credit or a refund. You will obtain a return number. Both the order number and return number must be visible on the outside of the returning package.
(2). Send your items to us as soon as possible* once you got the return number. you must enclose the original packing list that was included in your order, as it may be required for some returns.
(3). We will inspect the returned item and issue a full/partcial refund basing on each order
You should take in charge of the return shipping and we will also deduct the original shipping charges from your refund. sears.com.co is not responsible for any parcel lost or damaged if you choose to ship the return back uninsured or without tracking. Return shipping to the International Return Facility is the responsibility of the customer. We will give you a refund at the exchange rate in effect at the time of purchase but won't include any custom tariffs and taxes originally paid on the order.
*You must initiate the return within 7 days of delivery. We must receive your returned items at our processing facility within 30 days of delivery. You can expect to receive your refund within 24 hours once your package is checked and eligible for a refund. We will notify you via email with the details of your refund, and issue your refund in the form of payment used to make your purchase.