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FAQs

How can I make an order?

I Do Not Know How To Make Orders? Can You Help Me To Make An Order On Your Website?

Here are some step-by-step instructions to help you make an order from sears:

We will begin processing your order when payment has been confirmed. After we ship your package(s), we will receive a Shipment Notification email with the relevant tracking information.

How Do You Sell Dresses at Such Low Prices?
sears.com.co is able to offer its dresses online 50% - 80% off retail prices for 2 key reasons.

1. We operate with lower overheads than a local retail store. We do not need to rent the store and employ sales staff or an alterations department.

2. Our dresses come from the manufacturers that we cooperate with. We do not use third party sources.
 

How about the Quality of your Dresses?
sears.com.co is the world's leading online wedding apparel website. We provide complete one-stop shopping for all brides, bridesmaids and all special occasion events. sears.com.co inspects every gown and guarantees the condition. High quality, best price, and 100% satisfaction is our goal.
 

What materials do you usually use on your wedding dress products?
Chiffon: Delicate, sheer, and transparent -- made from silk or rayon, with a soft finish; often layered because of its transparency, making it popular for overskirts, sheer sleeves, and wraps.

Organza: Crisp and sheer like chiffon, with a stiffer texture similar in effect to tulle, but more flowing; popular for skirts, sleeves, backs, and overlays.

Satin: A heavy, smooth fabric with a high sheen on one side; very common in bridal gowns.

Silk: The most sought-after, cherished fiber for wedding dresses (and also the most expensive).

Silk-Like Satin: A smooth silk satin, with a glossy front and matte back.

Taffeta: Crisp and smooth, with a slight rib.

Tulle: Netting made of silk, nylon, or rayon; used primarily for skirts and veils (think ballerina tutus).


How can I see a swatch of the color I'm interested in before I order?
We do have fabric swatches available for purchase for only $10 per fabric type such as satin, chiffon and Martin, but you will also need to pay the shipping cost.


How do I decide what size to order?
You can choose a standard size or give us your custom measurements. Please view our Size Chart>>

Prior to selecting your size to order, we suggest reviewing the information provided in How to Measure>>

Even if there is some fluctuation in the size you need, all our dresses are made with a margin for modification or alteration. The modification or alteration can be made by your local tailor.
 

What modifications and alterations are normally done to a dress to make it fit?
A number of alterations can be made:

1) Side seams and Back Seams - The side seams and back seam in the torso can be taken in or let out to make a wedding dress fit a bride. This is true even for gowns ordered to size. Wedding gowns are usually made to allow the side seams to be let out up to 3 inches or 1-2 sizes*. Additionally, the back seam often can be let out slightly to size up further.*Depending on the gown

2) Shoulders - It is also common for shoulder seams to be taken in to bring up a gown.

3) Hem - The length of a dress can be shortened only and is affected by the height of the shoe you are planning to wear. Some gowns can only be shortened from the waist. Other gowns can only be shortened by taking up the hemline.

4) Bustle - The bustle is a way to hook the train up in the back so that the dress can be worn comfortably after the ceremony. Bustling a dress is part of the alterations for any gown that has an attached train.
 

How much will alterations cost?
Obviously, a number of factors go into the overall cost of alterations. If you want to change the style of it in some way, that may also increase the cost of your alteration. We have included below some guidelines to give you an idea of how much seamstresses generally charge for each type of alteration.


Will I be required to pay import duty by my country's Custom House?
Based on our past experiences, most of the countries do not charge import duty on low volume personal imports. And normally, we wrote 'GIFT' on the parcel to avoid tax. However, we can't guarantee 100% none.


What is the delivery time for orders?
It will take 15-20 working days to tailor your wedding dresses and 15-20 days for formal dresses by the professional dressmaker. Also it will take about 3-5 working days for the package to travel from our facilities to your destination, the exact shipping time is based on the shipping company (UPS, DHL, TNT, etc) standard.
 

What countries do you deliver to?
We deliver to anywhere in the world.

What is quick delivery service?
Our quick delivery service is for orders that need to be delivered at special requested time or less than the processing time. If you purchase this service, we will put high priority to your order and use the quickest shipping method to guarantee the delivery time. 
 

When should I order?
Orders take 2-3 weeks for delivery from the designer to your place. Rush order dresses are shipped from our manufacturers within 1-2 weeks of the purchase depending on the dresses style.Please place your order as far as in advance of your wedding date as possible. By doing so, you will allow ample time for production and shipping. It also affords you a comfortable time frame to accommodate any alterations if necessary.


What payment methods do you accept?
We accept payment either by PayPal, Western Union or direct wire transfer.


What is your return policy?
Please refer to our Return Policy.
 

What about pressing?
Pressing for any gown is done after alterations and a few days before your wedding. It can be done either by your seamstress or a dry cleaner. Be sure to ask your seamstress whether they will be pressing the gown. There usually is an additional charge for this service other than your alteration cost. If the wedding will be in another state/country than that of where the alterations are being done you will need to find someone else to press your gown. The pressing should be done as close to the wedding date and the wedding site as possible. Be sure to find out in advance how much time they will need to press the gown. Some places will require the gown 72 hours before the wedding.


Are these used dresses?
All gowns and products we offer are brand new and customized basing on the photoes shown in our site. We do not accept or offer resale items.
 

How do I contact Customer Service?
We always have someone on hand to answer your questions: 24 hours a day, 7 days a week. We believe in the timeliness of customer service, and will do everything possible to satisfy our customers. If you have any problems, comments, or suggestions, please contact us.